***City of Palm Springs ID #:** [058784]

*** CITY REQUIREMENTS: ***
In compliance with City of Palm Springs regulations, the primary renter must provide a copy of a government-issued ID, submit the license plate numbers for all vehicles parked at the property, and sign a required rental agreement prior to check-in; all adult occupants must also confirm that they have read the City’s Good Neighbor Brochure. *Verification and contracts are submitted through an alternate page called SuiteOp after confirmation of reservation**

*** SECURITY DEPOSIT *** THE SECURITY DEPOSIT HOLD IS $1999 ($2499 for reservations exceeding 28-days) AND WILL BE PROCESSED 5 DAYS PRIOR TO CHECK-IN/ARRIVAL AND RETURNED 7 DAYS FROM THE DAY OF CHECK-OUT TO ALLOW POST INSPECTION OF PROPERTY FOR CLEARANCE OF CONDITIONS (Does not apply to Airbnb reservations)***

*** Early Check-in / Late Check-out: We are happy to offer flexible arrival and departure times, when possible, for an additional fee of $25 per hour. Please request this service in advance.

***CANCELLATION POLICY:** Payment and cancellation terms depend on who collects your accommodation payment. APEK does not add a card-processing cancellation deduction to accommodation payments collected by Airbnb, Booking.com, or another booking channel; your booking channel’s confirmed cancellation policy applies. New direct bookings under our single-service-fee pricing include credit card processing in the 10% service fee. No separate card-processing fee or 5% card-processing deduction applies to an eligible refund for those bookings; refund eligibility and amounts follow the cancellation terms confirmed at booking. Existing confirmed direct reservations retain their agreed cancellation and refund terms. For current Vrbo reservations where APEK collects the accommodation payment, the existing 5% service charge on refunds for non-refundable credit card processing fees continues to apply. The following refund terms apply only to those APEK-collected bookings under this policy: Because life is unpredictable, we strongly encourage all guests to purchase travel insurance to protect their investment. Once a reservation is confirmed, we offer guests the option to purchase travel insurance, which can provide coverage in the event of unforeseen circumstances.
* 100% refund for cancellations made within 48 hours of booking.
* 50% refund for cancellations made at least 30 days before check-in.
* No refund for cancellations made within 30 days of check-in.

*** ADDITIONAL CLEANING REQUIREMENTS: *** To maintain the exceptional condition of the home, reservations of 45 consecutive nights or longer require a mandatory mid-stay cleaning at $150.00 per service (linen laundering not included), in addition to the departure cleaning fee. If a mid-term reservation is extended and becomes subject to this requirement, the applicable cleaning fee(s) will be added accordingly and reflected on the guest’s final post-checkout invoice.

*** OUR COMMITMENT TO CLEANLINESS: Your health, safety, and comfort are our highest priorities. Each home is professionally prepared before your arrival using enhanced cleaning and disinfecting protocols, EPA-registered products, and meticulous attention to high-touch surfaces and overall presentation. We are committed to maintaining the highest standards of cleanliness and quality so you can arrive with confidence and enjoy a pristine, welcoming home from the moment you arrive.

*** NO PETS: *** ONLY TRAINED ESA & SERVICE ANIMALS ARE ALLOWED.

We appreciate your understanding and look forward to hosting you! If you have any questions, please feel free to reach out.