Mountain View Retreat in Palm Springs

**Please note that OUTDOOR MUSIC IS PROHIBITED PER PALM SPRING CITY ORDINANCE. Music that is played indoors must not be heard outdoors. City ordinance states that any music that is audible from the property line is a violation. People's noise during the day is permissible but must be measured and reasonable. Daytime is considered 8:00 am to 10:00 pm. ANY FINES RELATED TO CITY ORDINANCE VIOLATIONS WILL BE PAID BY THE GUEST.**

**PLEASE NOTE: There will be an additional fee of $600/month for Electric utilities**

** SECURITY HOLD IS $750 AND WILL BE PROCESSED 5 DAYS PRIOR TO ARRIVAL AND RETURNED ON CHECKOUT DAY POST INSPECTION FOR DAMAGES (Does not apply to Airbnb reservations)**

* The person renting our house MUST be 25 years old per the City of Palm Springs.

* The City of Palm Springs requires an additional written contract which you will be sent before your arrival. The city also requires that renters supply a copy of their government issued ID and license plate numbers of personally owned vehicles.

**Verification and contracts are submitted on a alternate page called SuiteOp after confirmation of reservation**

**NO CANCELLATIONS DURING HOLIDAY AND SPECIAL EVENT WEEKENDS**

- OUR COMMITMENT TO CLEANLINESS: The safety of our guests is always our highest priority. Here's what we're doing to ensure that our vacation rentals meet the latest guidance on hygiene and cleaning (these health safety measures include but are not limited to):

Up-to-date with the latest guidelines.

We're actively monitoring the situation based on updates from the World Health Organization, and the U.S. Centers for Disease Control & Prevention, and will continue to respond based on the best advice of governments, public health authorities, and medical professionals.

Quality assurance and maintenance

Inspected property for compliance with cleaning, safety and maintenance protocols prior to each guest arrival. Ensured the overall health, safety and quality of each property with routine preventative maintenance, including testing of mechanicals, maintaining appliances, testing smoke and CO detectors, and confirming access to fire extinguishers.

EPA-registered cleaning products

All our products meet EPA’s (Environmental Protection Agency) criteria for use against the virus that causes COVID-19

Trained Professionals

Our team of housekeeping professionals follow protocol and always look for ways to improve upon their craft.

Proper PPE Usage

All housekeepers and inspectors wear protective masks and gloves when cleaning rentals

Overall Cleaning and Disinfecting

Disinfected and sanitized high-touch surfaces at our property. This includes wiping down any and all items that guests, owners and service providers come into contact with, including keys, doorknobs, tabletops, appliances, electronics, and light switches. As well as sanitized soft surfaces and upholstery.

Re-washed Dinnerware

Housekeepers re-wash all dinnerware, including dinner plates, glasses, coffee cups and silverware, between arrivals.

We have very high standards for our property and expect it to be spotlessly clean and ready for your arrival. If you find anything to be not up to scratch or if there are any items missing, please inform us as soon as possible.

**Mail and Package Deliveries

Guests are welcome to have mail or packages delivered to the property during their stay; however, deliveries are made at the guest’s own risk. The host/owner is not responsible for any lost, delayed, or undelivered mail or packages.

Please note that the property’s mailing address is typically forwarded to an offsite location, which may cause delays or affect deliveries. Because of this, we highly recommend guests either hold their mail at the nearest post office or rent an Amazon Locker for a more secure and reliable option.

While we will do our best to assist if an issue arises, our ability to help retrieve missing items is limited and cannot be guaranteed.

**Cancellation Policy & Travel Insurance Recommendation

We understand that travel plans can change unexpectedly. To ensure transparency and fairness, we have a clear cancellation policy in place:

• 100% Refund – Guests may cancel their reservation within 48 hours of booking for a full refund.
• 50% Refund – After the 48-hour period, guests will receive a 50% refund if canceling at least 30 days before check-in.
• No Refund – Cancellations made within 30 days of check-in are non-refundable.

Because life is unpredictable, we strongly encourage all guests to purchase travel insurance to protect their investment. Once a reservation is confirmed, we offer guests the option to purchase travel insurance, which can provide coverage in the event of unforeseen circumstances.

Please note that we must adhere to our cancellation policy since the property is reserved exclusively for each guest, making it unavailable to others. If you have existing travel insurance through a provider or credit card, we recommend reviewing your coverage.

We appreciate your understanding and look forward to hosting you! If you have any questions, please feel free to reach out.